This Privacy Policy explains how 3PL Logistic, Inc. (“3PL Logistic”, “we”, “us”) collects, uses, discloses and safeguards information when you use our website, client portals and warehouse management software (together, the “Service”).
1. Information we collect
We collect information in three ways:
- Account information — name, work email, company name and phone number provided when you request a demo, start a trial, or create a workspace.
- Operational data — inventory, order, shipping and billing records that you or your integrated sales channels (Shopify, Amazon, etc.) submit to the Service.
- Usage data — log data, device information and analytics collected automatically when you use the Service, including cookies necessary for authentication.
2. How we use information
We use collected information to:
- Operate, maintain and improve the Service, including warehouse and billing workflows
- Communicate with you about your account, demos, and product updates
- Detect, prevent and address fraud, abuse, or security incidents
- Comply with legal obligations
3. Multi-tenant data isolation
3PL Logisticis a multi-tenant platform. Each client workspace's inventory, orders and users are logically isolated from every other workspace. We do not share one tenant's operational data with another tenant under any circumstance.
4. Sharing of information
We do not sell personal information. We share information only with subprocessors that help us operate the Service (e.g. cloud hosting, payment processing, carrier and marketplace integrations you connect yourself), under contracts that require them to protect your data, or when required by law.
5. Data retention
We retain account and operational data for as long as your workspace is active, and for a limited period afterward as required for legal, tax and audit purposes. You may request deletion of your data by contacting us at the address below.
6. Your rights
Depending on your location, you may have the right to access, correct, export or delete your personal information, and to object to certain processing. To exercise these rights, contact support@3pllogistic.io.
7. Security
We use industry-standard technical and organizational measures to protect information in our care. See our Security page for details.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “last updated” date above.
9. Contact us
Questions about this policy can be sent to support@3pllogistic.io or +1 (415) 555-0142 (Mon–Fri, 8am–6pm PT).